DelDesire Services reserves the right to update/change the policies anytime without prior information, based on internal or external requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the DelDesire Services website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by user or by service partner and applicable cancellation charges.
1.1. Cancellation by User
User is allowed to cancel/reschedule the requests anytime through DelDesire Services platforms (Website/Mobile) or by communicating with DelDesire Services customer care.
User is allowed to cancel/reschedule the job order two hours before the scheduled job time (in case of schedule job) and within 30 minutes of the job request for on-demand orders. If not Re. 100 Only would be charged.
User will be charged Re. 100 Only and all applicable charges (incurred by service partners for that particular service if he cancels/reschedules the job once the service partner reaches the user premise.
Continuous cancellations/rescheduling of job request or any malicious activities may attract suspension of service by DelDesire Services and further termination of agreement with user. User will not be charged for cancellation if the service partner is running late by more than 30 minutes from the scheduled time. It is appreciated to consider the geographical factors such as traffic conditions, accessibility and climate conditions before cancelling the request.
Due to any unforeseen circumstances or internal reasons, DelDesire Services reserves the right to cancel any job request at any point of time with communication to user and service partner or without any prior notice.
1.2. Cancellation by Service Partner
As per DelDesire Services Policy, job cancellation is deny of service by service partner after accepting the job request. Service partner is agreed to DelDesire Services terms and conditions during the onboarding process. Any violation to the agreement may attract penalty or suspension of service and further termination of agreement.
Service partner is allowed to cancel maximum 2 requests a day. More than 2 cancellations may attract penalty for inconvenience to user as per the agreement with DelDesire Services.
Service partner is allowed to cancel a job before three hours from the scheduled time for scheduled job request; job cancellation is not permitted for on-demand job request.
Cancellation of job requests or any misbehaviour to users may attract reduction in ratings and penalties. These activities may force termination of agreement with service partner.
Service partner needs to provide the reason for cancelling job while reverting to DelDesire Services. These reasons will be saved in service partner’s record for performance analysis.
Service partner is allowed to cancel the job on reschedules of job order by user, rules applicable as per DelDesire Services agreeagreemet.