DelDesire Services privacy policy has been compiled to better serve customers who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII is information that identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. If you do not agree to the policy, please do not use the DelDesire website or mobile application.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically.

 

What personal information do we collect from the people that visit DelDesire website or app?

When ordering or registering on our site/application, as appropriate, you may be asked to enter your real name, email address, communication address, mobile number or other similar details to assist you with your experience at DelDesire.

 

When do we collect information?

We collect information from you when you register on our site/application or request for a service on our site/application. We may also collect necessary details through marketing communication, surveys and responses to enquiry, etc.

 

How do we use your information?

We may use the information we collect from you for:

  • To personalize the user's experience and to allow us to deliver the type of content and product offerings in which you may be most interested.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion, survey or other site feature based on suitability .

  • To quickly process your transactions.

 

How do we protect visitor information?

Your personal information is contained behind extensively secured networks and is only accessible by a limited number of individuals who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via advanced Secure Socket Layer (SSL) technology.

We implement a variety of tight security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through an authorized and secure gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user's preferences for future visits.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a specific or a group of cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome, Mozilla Firefox, Microsoft Edge, etc.) settings. Each browser is a little different, so look at your browser's Help and/or Support Center menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. However, you can still place orders and perform some of the actions. You may also authorize your browser to notify whenever a certain website wants to use cookies altogether [Many browsers have this setting by default.]

 

How does our site handle do not track signals?

We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

Does our site allow third party behavioural tracking?

It's also important to note that we do not allow third party behavioural tracking.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email/phone

  • Within 1 business day

We will notify the users via in site notification

  • Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only those individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute noncompliance by data processors.